Refund & Return Policy
Eligibility for Refunds
We want you to be completely satisfied with your purchase of O’Snaps products. If you are not satisfied, you may be eligible for a refund subject to the conditions outlined in this Refund Policy. Please read this policy carefully before making a purchase.
To initiate a refund request, please contact our customer support team within [number of days] days of receiving your order. You can reach us by [provide contact details]. Please provide the following information:
Reason for the refund request
Any supporting documentation or evidence, if applicable
Conditions for Refunds
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We may request photographic evidence of the damage or defect. Once verified, we will offer you a replacement or a refund.
Non-Performance: If the O’Snaps product does not perform as described, please contact us with the specific issue. We may request additional details to understand the problem. If we determine that the product does not meet the stated performance criteria, we will offer you a refund.
Change of Mind
If you simply change your mind about the purchase and wish to return the product, please contact us within [number of days] days of receiving your order. The product must be unopened, unused, and in its original packaging. You will be responsible for return shipping costs, and a restocking fee may apply. Once we receive the returned product and confirm its condition, we will issue a refund.
Once your refund request is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
Certain items are non-refundable:
Products that have been opened, used, or are not in their original packaging
Products purchased from unauthorized sellers or sources
Shipping and handling charges
Modifications and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been shipped, it cannot be modified or cancelled.
If you have any questions or need assistance regarding our refund policy, please contact our customer support team at firstname.lastname@example.org . We are here to help you resolve any issues or concerns.